Contact Us

This page explains how to contact the Sites Not On Gamstop editorial team, what we can help with and what we can't. We publish research-based guides to casinos outside GamStop for adults in Great Britain and the wider UK. We are a comparison site, not a casino, so we can't see or change anyone's account.

Details on this page were last checked on 29 September 2026.

What you can contact us about

• Corrections: a bonus figure, payment method or rule on our pages looks out of date or wrong.
• Questions about our guides: for example how wagering requirements, game contribution or withdrawal limits are explained.
• Feedback on a listed casino: your own experience of its support, verification checks or payout handling.
• General or editorial enquiries: how the site works, or who we are. Our About Us page covers that in more detail.

What we cannot do

We don't run any casino on our lists, so we can't reverse a decision, release a withdrawal, lift a bonus restriction or reopen a closed account. We also can't guarantee that a casino will respond to a complaint, or promise any outcome.

If you have a problem with an operator, start by contacting its own customer support, and keep copies of chat transcripts, emails, screenshots and transaction records. Then use the casino's formal complaints procedure. Check its terms for the stages and time limits, and for any independent dispute service it names. Our listed casinos include Betmica, Kikibet and Betninja. Each publishes its own support routes and terms, and you should read them before you sign up.

Getting the best reply from us

1. Tell us the page you are writing about.
2. Quote the sentence or figure in question.
3. Say what you found on the casino's own site and when you saw it. Offers change often.
4. Leave out passwords, full card numbers and identity documents. We never need them.

Please note that advertised offers such as welcome bonuses and free spins are casino advertising, and their terms can change. We show them for comparison and they aren't a promise. Always check the current terms, wagering requirements, maximum bet rules, expiry dates and cashout limits on the operator's site.

How we handle corrections and independence

We review and verify information from public sources. We don't claim to have deposited, played or withdrawn at any casino. Where a fact can't be confirmed, we say so. The publisher may earn commission if you join a casino through our links, but commission does not decide our rankings or ratings. When we confirm an error, we update the page and its date. See our Terms and Conditions for how we handle your data and use of the site.

If gambling is causing you harm

Contacting us is not a substitute for support. Gambling isn't a way to earn money or fix financial problems, and you should only stake what you can afford to lose. You must be 18 or over.

• GamCare: free, confidential support through the National Gambling Helpline. Check gamcare.org.uk for current contact details and opening hours.
• GAMSTOP: the free UK self-exclusion scheme for sites licensed by the UK Gambling Commission. Casinos outside it don't have to honour your exclusion, so think carefully if you have chosen to self-exclude.
• Tools: deposit and loss limits, time-outs and gambling blocking software can help you keep control.

Our Responsible Gambling page explains these options in more detail.

Where to go next

If you came here to compare casinos, our main guide to non GamStop casinos for UK readers covers licensing, bonuses, payments and withdrawals. It also lists what to check before you register anywhere.